DON’T UPDATE THE TPM AS LONG AS YOUR DRIVES ARE ENCRYPTED VIA BITLOCKER OR YOUR DATA WILL BE LOST!!HOW-TO:
We are not responsible for any loss of data or other consequences arising from the use of this guide.
- Copy the files without folder to a USB stick and plug it into the system
[Remember the drive letter assigned to the USB (e.g. D, E, F…)]
- Check the current TPM Version on the system and note it down:
- Click on the "Windows Search Bar"
- Type "tpm.msc" and confirm with the "Enter"
- Click on "Clear TPM" and then "restart"
- Keep pressing "F2" repeatedly in order to enter the BIOS setup menu
- Navigate to "Security" > "TPM Configuration", set "Pending Operation" to "TPM Clear" and confirm with "Enter"
- Press "F4" and confirm the "save and reset" with "Enter"
- Re-enter the BIOS via "F2" method
(In case you boot back into OS repeat from step 2)
- Navigate to "Security" > "TPM Configuration", select "Security Device Support" to "Disabled"
- Press "F4" and confirm the "save and reset" with "Enter" and let the system restart
- In Windows hold the "Shift" key and click on the Windows "Restart" option
- Click Troubleshoot
- Click Advanced options
- Click Command Prompt
- Logon the user
- Enter the USB Key directory in Command Prompt
(Type: “x:” and confirm with ‘Enter’. Where ‘x’ is your USB drive letter)
- Type "update" and confirm with "Enter"
Credits to Prema for their incredible support to the Clevo Community